In compliance with the Information Technology Rules, 2021 and the Digital Personal Data Protection Act, 2023, XFACTOR UPSC has designated a Grievance Officer to address user complaints, content takedown notices, and data-protection queries.
1. Contact
- Email: grievance@example.com (preferred)
- DPDPA-specific queries: privacy@example.com
- Postal: address to be filled before launch.
2. What we acknowledge / when
- Acknowledgement: within 24 hours of receipt (IT Rules 2021 §3(2)).
- Resolution: within 15 days of acknowledgement, or sooner where mandated for content takedowns.
- Escalation: if unresolved or you disagree with the outcome, you may approach the Data Protection Board of India (once notified) or your local data-protection authority.
3. What to include
- Your registered email so we can verify the account
- A concise description of the issue, dates, and any account ids involved
- Supporting evidence — screenshots, transaction ids, error messages
- The outcome you’re asking for
For DPDPA rights requests (access, correction, erasure, portability, withdrawal of consent), please use /account/privacy — it routes the request to the privacy team with verified-identity context, which speeds the response.
4. Content takedowns
If you believe content on the platform infringes your rights, send a written notice identifying the work, the location of the infringing content, and your contact details. Counter-notices are accepted under the IT Rules safe-harbour framework.